Frequently Asked Questions
Q: Can you make a custom paintbrush design for me?
A: Yes. There is a $15 fee on top of standard brush pricing for creating an entirely new design. I also retain all rights to the design.
Q: What is your return policy?
A: I will refund your entire purchase price if you’re dissatisfied with your purchase. Most items will need to be returned at the customers expense. I recommend first class mail with tracking. Please contact me before you return the item at hi@RozaUniverse.com or using the contact page.
Q: My item arrived broken. Help?
A: I ship items in durable boxes to help their security in shipment. However, if an item arrives broke upon delivery please contacts me: Hi@RozaUniverse.com or use the contact page.
Q: How long does a made to order item take to ship?
A: Made to order items take 2-7 days to ship. You will receive an email notification when your order ships. You will also receive a Facebook/SMS notification if you opted in to receive these types of messages from me.
Q: How long does it take to create custom artwork?
A: Custom art work can take 1 week – 1 month.
Q: Do you do commissioned art?
A: I only do commissioned art if I am free to design the art to my preference/unique mixed media style. All commissioned art is due in full before starting and non-refundable.