Frequently Asked Questions
Q: Can you make a custom paintbrush design for me?
A: Yes. There is a $15 fee on top of standard brush pricing for creating an entirely new design. I also retain all rights to the design.
Q: What is your return policy?
A: I will refund your entire purchase price if you’re dissatisfied with your purchase. Most items will need to be returned at the customers expense. I recommend first class mail with tracking. Please contact me before you return the item at hi@RozaUniverse.com or using the contact page.
Q: My item arrived broken. Help?
A: I ship items in durable boxes to help their security in shipment. However, if an item arrives broke upon delivery please contacts me: Hi@RozaUniverse.com or use the contact page.
Q: When will my item(s) ship?
A: Made to order items ship in 2-7 business days unless otherwise noted in the product description. Already made items ship within 48 hours on business days. You will be notified when your item(s) ship.
Q: How long will it take my items to arrive?
A: After processing times (1-7 business days depending on the item) free shipping typically takes 2-3 business days within the USA and includes tracking.
Other Mail Options:
Within the USA:
Priority Mail (USPS): 2 Business Days
Express Main (USPS): 1 Business Day
Outside the USA (International):
First Class Mail International (USPS): 7-21 Business Days
Priority Mail International (USPS): 5-10 Business Days
Express Mail International (USPS): 2-5 Business Days
Q: I am an international customer and my tracking number is not working?
When a package leaves the USA, there are occasions when your country will not track the package while in your country. They usually only confirm delivery. This is usually only with first class packages, may include priority mail packages, and rarely includes express mail packages.
Q: How long does a made to order item take to ship?
A: Made to order items take 2-7 days to ship. You will receive an email notification when your order ships. You will also receive a Facebook/SMS notification if you opted in to receive these types of messages from me.
Q: How long does it take to create custom artwork?
A: Custom art work can take 1 week – 1 month.
Q: Do you do commissioned art?
A: I only do commissioned art if I am free to design the art to my preference/unique mixed media style. All commissioned art is due in full before starting and non-refundable.